What to doWhat happens if the customer talks for too long, the e-prescription malfunctions, or someone just wants something quickly "from the pharmacist"?

In this workshop you will learn 10 sentences to know people who work in exactly these kinds of everyday situations – clear, empathetic and without sales pitches.

You'll receive psychological tools to guide conversations effectively, even when the place is packed. For anyone who wants to conduct their consultations confidently, effectively, and with real added value.

Handout for Workshop from September 16, 2025 Download here!